Terms of service.

Terms and Conditions for violaleder.com

1. Introduction

Welcome to violaleder.com. These terms and conditions govern your use of our website. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with all of these terms, please do not use our website.

2. Pottery Sales

a. Product Descriptions: We make every effort to accurately display the colors, dimensions, and details of our handcrafted pottery. However, we cannot guarantee that your monitor's display will accurately reflect the colors.

b. Custom Orders: For custom orders, please visit this page. We reserve the right to decline custom orders at our discretion.

c. Pricing and Payment: All prices are in USD. Payment is required in full at the time of purchase.

3. Pricing Variations

a. In-Person Markets: Prices for our pottery may vary at in-person markets or events compared to our website. The pricing at these events is subject to different considerations such as location, event-specific promotions, and other factors.

b. Website Pricing: Prices listed on our website are specific to online purchases and may differ from prices at in-person markets. Website prices are subject to change without notice.

c. Right to Change Prices: We reserve the right to change the prices of our pottery at any time, without prior warning. Changes to prices will be effective immediately upon updating our website.

4. Shipping and Delivery

a. Shipping Costs: Shipping costs are calculated based on the weight and destination of the package. Additional charges may apply for expedited shipping.

b. Processing Times: Orders are typically processed within 3 business days. Custom order Processing time will be between 4-5 weeks.

c. Delivery Times: Estimated delivery times are provided during checkout and may vary based on location. Delays may occur due to unforeseen circumstances or events beyond our control.

Shipping Policy:

  • We ship worldwide, we reserve the right to decline and refund orders due to unexpected shipping costs due to location or your country’s customs limitations.

  • Shipping costs are calculated at checkout based on the weight and destination of the package.

  • Orders are processed promptly, and customers will receive a confirmation email with tracking information once the order has been shipped.

  • Estimated delivery times are provided during checkout. Actual delivery times may vary based on location and shipping carrier delays.

5. Returns and Refunds

a. Returns and Refunds Policy: We generally do not accept returns or offer refunds. Exceptions may be considered on a case-by-case basis and must be evaluated by us.

b. Exceptions for Returns and Refunds: We may consider exceptions for returns and refunds in the following cases:

  • If the item arrives broken, you must contact us within 24 hours (if shipped to an address) or 72 hours (if shipped to a PO box) of the delivery time stamp provided by the shipping company.

  • We guarantee to remake the item free of charge in the case of breakage during shipping, within our regular timeframe 4-5 weeks.

c. Non-Acceptance of Returns and Refunds: We do not accept returns or offer refunds for reasons beyond our control, including, but not limited to:

  • Shipping delays caused by the shipping company.

  • The item was gifted to someone who did not like it.

  • Breakage of the item not related to shipping.

  • Any frivolous reason.

6. Custom Orders

a. Non-Refundable Nature: Custom orders are non-refundable. Once you accept the quote and sketch for a custom order, the sale is final, and no refunds will be issued.

b. Finality of Custom Orders: Custom orders are considered final after the customer accepts the provided quote and sketch. There are no redos, alterations, or cancellations once the acceptance is confirmed.

7. Limitation of Liability for Misuse

a. Liability Disclaimer: We are not liable for any misuse of our products. Customers are responsible for using the purchased items according to the indicated purpose and following the recommendations provided in the accompanying documentation included with the item purchase and emailed at the time of shipping.

8. Intellectual Property

a. Copyright: All content on this website, including but not limited to text, images, and designs, is the property of violaleder.com and is protected by copyright laws.

9. Contact Information

If you have any questions or concerns, please contact us at:

Email: violalederart@gmail.com

10. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these terms and conditions at our discretion. It is your responsibility to check this page periodically for changes.

By using our website, you agree to be bound by the most current version of these terms and conditions.

Viola Leder Ceramics Privacy Notice

Effective Date: 1/9/2022

Thank you for visiting Viola Leder Ceramics! Your privacy is important to us. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services.

1. Information We Collect:

a. Personal Information:

  • Contact Information: Name, email address, phone number.

  • Account Information: If you create an account, we collect your username and password.

b. Transaction Information:

  • If you make a purchase, we collect information about the transaction, including product details, payment information, and shipping details.

c. Website Usage Information:

  • We may collect information about your interactions with our website, such as pages visited, time spent on the site, and navigation patterns.

2. How We Use Your Information:

a. Provide and Improve Services:

  • Process transactions and deliver products.

  • Personalize your experience on our website.

  • Improve our products, services, and website functionality.

b. Communication:

  • Respond to inquiries and provide customer support.

  • Send transaction-related emails and updates about our products.

c. Marketing:

  • With your consent, send promotional emails about new products, special offers, or other information we think you may find interesting.

3. Information Sharing:

a. Third-Party Service Providers:

  • We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

b. Legal Compliance:

  • We may disclose your information to comply with applicable laws, regulations, or legal processes.

4. Your Choices:

a. Opt-Out:

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

b. Account Information:

  • You can review and update your account information by logging into your account on our website.

5. Security:

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Changes to this Privacy Notice:

We reserve the right to update or modify this Privacy Notice at any time. The effective date will be noted at the beginning of the notice.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Notice or the handling of your personal information, please contact us at info@violaleder.com.

Thank you for trusting Viola Leder Ceramics with your information!

Viola Leder Ceramics